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Topzalt closes the gap.

At signup, select Duo as your workspace type. Choose your industry. Your workspace will be created with two portal access levels — owner and operator-floor. During setup you will be prompted to create one operator-floor account (the login your staff member will use). Set a username and password for that account. You are the owner — your login goes to duo-owner.html. Your staff member's login goes to opfloor.html.

Log into your owner portal (duo-owner.html) and open Settings. Configure your service catalogue — names, prices, and which services are active. Then go to Staff. Even in a Duo workspace, individual floor workers can log into the opfloor portal using PINs — this means their actions are recorded under their specific name, not just the shared account. Add their names and assign each a 4-digit PIN. Workers do not need a separate login — they tap their name and enter their PIN on the opfloor portal when their shift starts.

Share the opfloor.html URL with your staff member and give them the operator-floor account credentials you created at signup. This is their portal. It shows two panels at all times: the Prepay panel (for issuing tokens after payment) and the Postpay panel (for starting jobs and recording services). They switch between panels depending on the customer — there is no mode to set or toggle. Both are always visible on the same screen.

Open duo-owner.html on your own phone or device. You will see a live feed of every token issued, every job started, and every payment collected — updated in real time. You do not need to be physically present. Revenue figures, job counts, and staff activity are visible at a glance. On Growth and Pro tiers you can also trigger a surprise cash count — tap the Cash Count button in your dashboard to freeze your staff member's screen and request an immediate cash declaration. The result is locked and recorded with a timestamp.

At the end of the shift, your staff member opens the End of Day section on opfloor.html and declares the cash in hand. You see this declaration on your owner dashboard immediately. Topzalt compares expected cash (from all recorded prepay transactions) against declared cash. Discrepancies are flagged. Postpay balances are separated out. You review the full token-by-token reconciliation, approve it, and close the day. The record is saved permanently — you can retrieve any past day from the Reports section of your owner portal.

At signup, select Standard. Choose your industry. Your workspace is created with four portal access levels. During setup you will create operator account credentials (for the staff member handling payment and token issuance) and optionally create a supervisor account (for independent service verification). Floor workers do not get separate login accounts — they use PINs on the shared floor tablet. You are the owner — your credentials always open owner.html.

Log into owner.html and open Settings. Configure your service catalogue — names, prices, and active status. Then open Staff Management. Add every floor worker who will use the system — name and 4-digit PIN. These are the people whose names will appear on every job record. The floor tablet (floor.html) shows all active staff names. Each worker taps their name and enters their PIN to open a personal session. Multiple workers can open sessions simultaneously — each session is tracked separately.

Assign each portal to a dedicated device where possible. The owner dashboard (owner.html) is typically the owner's personal phone. The operator portal (operator.html) is the device at the cashier point — the person collecting payment and issuing tokens. The floor tablet (floor.html) is the shared device on the service floor — mounted or passed between workers as needed. The supervisor portal (supervisor.html) is optional — open it on any phone, give it to the person whose role is to verify services before payment. Each portal uses role-specific session keys, so logging into one portal on a shared device will not affect another portal's session.

In Prepay: Operator collects payment → issues token → customer takes token to the floor → floor worker verifies token and starts job → supervisor (if active) confirms service → job marked complete. In Postpay: Floor worker starts job and issues token → supervisor (if active) confirms service performed → operator collects payment when customer presents token. Both flows are available simultaneously — the operator and floor portals each show both prepay and postpay panels at all times. Nobody has to switch modes. The job's payment type is set at the point of issuance.

As owner, your dashboard shows a live feed of everything. Service mismatches (supervisor flags) are highlighted. Void requests from the operator appear in your alert inbox. On Growth and Business tiers, the Surprise Cash Count button is in your dashboard — tap it to freeze the operator's screen and request an immediate declaration. At end of shift, the operator declares cash in the End of Day panel on operator.html. You review reconciliation from your owner portal — expected vs declared, postpay outstanding, revenue by method, and a full token-by-token audit. Approve and close. The record is permanently saved.